FAQ

Frequently Asked Questions

Have a question about MOWLR? Find the answers here.

If you can’t find the answer to your question, please don’t hesitate to contact us either by phone at (302) 645-7449 or via email at info@mealsonwheels-lr.org.

Contents

Volunteering & Meal Delivery
Are you in need of volunteers?
I would like to volunteer with MOWLR, how do I sign up?
What is required of me in order to volunteer?
What is a typical volunteer drivers’ commitment?
What is involved in “delivering meals”?
Can I volunteer with a friend or group?
Do I have to be a certain age to deliver?
Can I bring my children along?
How many routes are there?
Do you reimburse for mileage?
What type of training is involved?
What happens when meals are delivered?
Do I have to live in the Lewes-Rehoboth area full-time to volunteer?
Where does your funding come from?
How long has Meals on Wheels Lewes-Rehoboth been serving the community? Where is your service area?
How many volunteers does Meals on Wheels Lewes-Rehoboth have?
Donations
Is my information (contact and financial) secure?
Is my donation tax deductible?
Will I receive a receipt for my donation?
Can I view the financial reports for your organization?
What is the tax ID number (EIN) for MOWLR?

Volunteering & Meal Delivery

Q: Are you in need of volunteers?

A: YES! We are always in need of volunteers, especially volunteer drivers. We are growing so our need for volunteer drivers is more important than ever! Our need is greatest on Mondays and Fridays but do have availability on most other days.

Q: I would like to volunteer with MOWLR, how do I sign up?

A: Volunteering with MOWLR is incredibly rewarding and benefits the community directly. You can apply online through our website, stop by our office, or call (302) 645-7449 for an application to be mailed to you. A background screening will be performed, and training will take place both at the MOWLR office as well as Fish On and with actual meal delivery with an existing volunteer driver.

Q: What is required of me in order to volunteer?

A: A willingness to help your community, a valid driver’s license and insurance, a vehicle for delivering meals, and availability for about 2 hours one day during the work week (Monday-Friday). Compassion and empathy are a plus!

Q: What is a typical volunteer drivers’ commitment?

A: Most of our volunteer drivers deliver one day a week and deliver the same route every week. Some volunteers only substitute on days that are needed. The delivery process takes about 1-2 hours and we deliver Monday-Friday in the mornings (our pickup time is between 9:30-10:30 a.m.)

Q: What is involved in “delivering meals”?

A: The volunteer driver would pick up meals at MOWLR’s caterer, Fish On (restaurant located at the Villages of Five Points). The volunteer driver would use their own insured vehicle to deliver the meals. The volunteer would be supplied training and equipment for meal delivery, prior to volunteer driving. The volunteer would pick up hot meals associated with the route they are scheduled to deliver that morning. The volunteer will be given a “route sheet” which will list all the clients on that route for the day. The route sheet will accurately show the client’s address and written directions on how to locate their home. The route sheet also may include vital information in reference to delivering meals to the client.

Q: Can I volunteer with a friend or group?

A: YES, absolutely! We encourage friend or community groups to volunteer together. Volunteering with a group allows for additional flexibility with the volunteer commitment. We have groups from local businesses who share a delivery route, friends from neighborhoods and church members. Volunteering with MOWLR can completely be done as a single person, but groups help with demand, and allow for more people to get involved.

Q: Do I have to be a certain age to deliver?

A: We recommend that drivers be at least 18 years old with a valid driver’s license, insurance and a reliable vehicle. However, we have volunteers in various age brackets. Our oldest volunteer is 90 years old and still delivers once a week!

Q: Can I bring my children along?

A: Sure! We have children (of all ages) that like to come along on meal delivery. Children love to help out and the clients love seeing smiling faces!

Q: How many routes are there?

A: Currently we have 15 routes and are growing! We are anticipating an additional route in early 2019. Our routes are carefully organized and attempt to keep you in an area where several clients live close in proximity. Each route includes between 8-20 recipients.

Q: Do you reimburse for mileage?

A: YES, if you choose to be reimbursed for mileage, MOWLR reimburses $.36 a mile. Mileage sheets are available to all volunteers and should be submitted monthly for payment.

Q: What type of training is involved?

A: The volunteer coordinator would plan for you to join an existing volunteer on a ride along to deliver meals. After a new volunteer experiences a ride along we will conduct a training session at the MOWLR office. We can facilitate as many ride along as the volunteer wants until they feel comfortable enough to venture out by themselves.

Q: What happens when meals are delivered?

A: The volunteer driver will take a hot meal to the door of the client (meal recipient). When you get to the door, a client might be awaiting you, or you may have to knock and wait for a response. Some clients might request for you to knock at the door and then enter the home. The route sheet (directions for deliver) may include very specific directions on how to deliver to the client. Meals should be handed to the client/recipient or be placed in the refrigerator. No meals should ever be left outside.

Q: Do I have to live in the Lewes-Rehoboth area full-time to volunteer?

A: NO, you do not. We have substitute drivers that help through the year that seasonally visit the Lewes-Rehoboth area or live here part-time. We try to find a spot for everyone who is willing to help.

Q: Can I help in other ways besides delivering meals?

A: YES! We always need volunteers for fundraising events, please contact our office for more information. If you are unable to volunteer, you can sponsor a client or make a monetary donation to the program.

Q: Where does your funding come from?

A: MOWLR is a non-profit 501(c)(3) organization. We receive about 43% of our budget from federal and state funding. The remaining 57% comes from fundraisers and charitable donations from the community, local businesses, and our clients. Our administrative costs are 8%.

Q: How long has Meals on Wheels Lewes-Rehoboth been serving the community? Where is your service area?

A: MOWLR has been serving Eastern Lower Sussex County since 1970. We are the oldest program in the state. We service all of Lewes (19958), Rehoboth (19971), Dewey Beach (19971), a portion of Milton (19968), and a portion of Harbeson (19951), DE.

Q: How many volunteers does Meals on Wheels Lewes-Rehoboth have?

A: We have a very active group of volunteers. We have around 110 volunteer drivers who deliver hot meals to the homebound community. We also have a volunteer board of directors and many people who volunteer with our fundraising events throughout the year.

Donations

Q: Is my information (contact and financial) secure?

A: YES – MOWLR adheres to a strict confidentiality policy and we greatly respect all of our donors. All online transactions are secure and encrypted (with a valid certificate through our website host). Please see our privacy policy for more information.

Q: Is my donation tax deductible?

A: YES – MOWLR is a 501(c)(3) organization (tax-exempt) so your donation is 100% tax-deductible. We are a non-profit organization, not a business.

Q: Will I receive a receipt for my donation?

A: YES – A receipt will be provided will the submission of every online donation.

Q: Can I view the financial reports for your organization?

A: YES – MOWLR can provide you with copies of our 990 forms, other important information can be found on Guidestar.org. GuideStar operates this free public Internet service and is the nation’s leading source of information regarding nonprofit organizations.

Q: What is the tax ID number (EIN) for MOWLR?

A: Our tax ID number is: 51-0188109

Donate to MOWLR and help ensure that seniors and homebound citizens continue to receive healthy meals that allow them to maintain their independence for as long as possible.

 

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